Resident Services

 What are Resident Services?

People who find a home with Mercy Housing have often struggled with some of life’s toughest challenges. High housing costs, job loss, illness, substance abuse, trauma, and isolation are just some of the barriers facing Mercy Housing residents as they work to create a stable life.

We recognize that people often need more than a home to build a stable life, which is why, in addition to housing, we provide Resident Services.
Resident Services help Mercy Housing residents live to their full potential by providing assistance in the following areas

How we measure the impact of Resident Services

Mercy Housing  has a rigorous monitoring and evaluation plan that assesses the impact of our programming. Using a variety of tools such as surveys, resident assessments, as well as community-level data, we use this information and to improve and refine our programs.

The future of Resident Services

 Today, we have Resident Services at  approximately 70 percent of our properties so that all of our residents can benefit from the support and assistance Mercy Housing provides. Our goal is to have them at every Mercy Housing community. 


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ercy Housing is committed to the use of best practices in Resident Services delivery, program evaluation and program model development. Best and promising practices based in the strongest available evidence of effectiveness are derived from program evaluation, expert advice and practice wisdom. The practices in use are reviewed annually to ensure they represent the most efficient approaches available based on the population and setting.

If you would like to help strengthen the lives of people in your community, consider donating to Mercy Housing.