Mercy Housing Management Group 

Senior Leadership Team

Cheryll O’Bryan
President

Cheryll O’Bryan came to Mercy Housing in 2007 and is currently responsible for the property management group, Mercy Housing Management Group (MHM), managing approximately 16,000+ units of multifamily rental housing and over 1,000 employees. Over the last three decades, Cheryll has worked with some of the largest for-profit property management companies in the nation and developed successful management platforms in several organizations including Elkor Properties, Equity Residential, NHP Management and Empirian Property Management. Her portfolio oversight has encompassed over 75,000 units in 20 states.


Christopher Reed, CPM®, NAHP-e 
Senior Vice President

Christopher Reed came to MHM in 2007 and currently serves 
as Senior Vice President of Operations, supervising property 
management operations nationwide. Christopher’s experience in the multi-family industry spans 19 years and 22 states. Prior to joining MHM, Christopher worked with several national real estate companies, including Equity Residential and Lexford Residential Trust, where he provided management oversight in all facets of property management operations for multiple 10,000+ unit portfolios.


Melanie Kibble, CPM®
Vice President, Compliance 

Melanie Kibble is the Vice President of the Compliance 
Department based in Denver, Colorado. Melanie has nearly thirty years experience in property management and has worked extensively with a wide range of affordable housing programs including most HUD programs, Section 42, Rural Development, RTC, as well as income/rent restricted programs. Prior to her employment with MHM, Melanie was the Vice President and Director of Property Management for Urban, Inc, a for-profit Owner/Manager in Denver, Colorado.


Shawn Smitley
Regional Vice President of Property Operations, Southeast

Shawn Smitley is the Regional Vice President of our Southeast  
portfolio, currently in Georgia, Kentucky, Ohio, Mississippi, North Carolina, South Carolina and Tennessee. Shawn joined Mercy Housing in 2007 as the Controller/Vice President over Real Estate Accounting and oversaw both property operations and development accounting for four years. Shawn’s experience encompasses Low Income Housing Tax Credit, Historic, New Market and Energy Tax Credits. He is also knowledgeable of HUD, RD, Investor and other regulatory agency reporting.


Robert Jacoby, C.P.M.
Vice President, Procurement

Robert Jacoby is responsible for developing and implementing
national purchasing programs focused on process and material standardization in an effort to achieve optimum efficiency and cost reduction. He negotiates national and regional contracts for products and services to ensure all purchases reflect the most favorable combination of price, quality and delivery for all of MHM’s managed properties. Robert has over 20 years of progressive supply management experience in service, manufacturing and construction environments. Prior to joining MHM, Robert led procurement teams for AT&T, MediaOne, Continental Cablevision and Adelphia Communications.


Jacquie Hoffman
Regional Vice President of Property Operations, California 

Jacquie Hoffman, Regional Vice President of Property Operations, brings over thirteen years of experience with Mercy Housing, in both Property Operations and Resident Services. Jacquie oversees a major segment of the Mercy Housing California Portfolio including San Francisco and Southern California. Jacquie is an ordained minister in the United Church of Christ.


Michael Liebe
Regional Vice President of Property Operations, California

Michael Liebe joined MHM in 2005 and is currently one of
MHM’s Regional Vice Presidents for the California portfolio of properties. Michael started his property management career in 2003 with Oakland Community Housing as a Property Supervisor. Before his career change to affordable housing, he worked in the communications industry in a number of product and marketing roles with Telera/Genesys.


Jennifer Sakin
Regional Vice President of Property Operations, California

Jennifer Sakin is the Regional Vice President for the majority of our Sacramento portfolio. She came to us with sixteen years of industry experience and eight of them in affordable housing at a Regional level with large management organizations in various markets throughout the US.  Her experience includes various programs and such as conventional, LIHTC, HUD, CalHFA, Bond and  HOME.   Jennifer came to us from California based ConAm Management working as a Senior Regional Manager and worked for them collectively for seven years in various markets in Northern and Southern California and Nevada.


John Hinde
Regional Vice President of Property Operations, Great Lakes

John Hinde is responsible for the oversight of the Great
Lakes region including supervision of Mercy Housing’s portfolio located in Illinois and Wisconsin. John came to MHM with extensive experience in all aspects of the real estate business including acquisitions, accounting, finance, project management, development and property management of multi-family residential and commercial. His most recent position was with The Habitat Company as Vice President of Property Management where his portfolio included affordable and conventional multi-family and commercial properties in the Chicagoland area.


Joe Thompson
Regional Vice President of Property Operations, Northwest

Joe Thompson is the Regional Vice President for the Northwest portfolio, currently in Washinton state and Idaho. Prior to joining MHM in 2004, Joe served as Director of Affordable Housing for Catholic Housing Services of western washington for eleven years. In this capacity, Joe oversaw asset management, property operations, as well as resident services for over 2,000 units of affordable housing. All together, Joe has over 20 years experience in the the delivery of quality, service enhanced affordable housing.


Shane West
Regional Vice President of Property Operations, Mountain Plains

Shane West is the Regional Vice President of Property Operations for the Mountain Plains region including Colorado, Arizona, Utah, Iowa, Missouri and Nebraska. Shane came to MHM with fifteen years of financial management experience in the commercial banking industry. His experience includes structuring affordable housing financing including LIHTC and double tax exempt, bank-qualified for various housing authorities. During this time, he also served as President/Treasurer for multiple affordable housing, non-profit entities.


Susan Sherfield
National Education Director

Susan Sherfield joined Mercy Housing in 2007 and serves as the National Director of Education, developing and managing education for site employees and leadership development for corporate associates. Prior to focusing on industry education full time in 2003, Susan spent 16 years working in on-site and multi-site operations. Training and employee development has always been her passion.


Kate Peterson
National Marketing Director

Kate Peterson joined MHM in 2006 and leads the Marketing Department. She and her team develop and manage the implementation of national, regional and site specific brand marketing programs to increase property performance, while increasing awareness of Mercy Housing Management Group. Kate has fifteen years working with organizations, raising visibility of programs and marketing products. Prior to joining Mercy, Kate developed the Downtown Denver Partnership's residential program.

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